Duke UniversityPsychiatry Residency
Brigham & Women'sCL Fellowship
Harvard Medical SchoolFaculty
McLean HospitalDirector of Education, Division of Geriatric Psychiatry
Harvard T.H. Chan School of Public HealthM.P.H.
Coaching

When to Hire an Executive Coach

Most leaders engage a coach a year or two later than they should have, after the pattern has already cost a hire, a relationship, or a quarter. The clearest signal that it is time is repetition: producing the same unwanted result despite knowing better. Transitions are the other reliable trigger. And a change in your own functioning deserves attention before it becomes a performance problem, though it may need clinical evaluation rather than coaching. There are also three situations in which coaching is the wrong instrument altogether.

The timing question is more important than it looks. Coaching works best early, when a pattern is a tendency rather than a reputation and a transition is still being shaped rather than survived. In practice, leaders arrive late, often after a board member or a spouse has said something that could not be unheard. These are the signs I would want a leader to recognize earlier.

Nine Signs It Is Time

1. You keep producing the same result

Three chiefs of staff in four years who each turned out to be "not quite right." Every board meeting ending with the same sense of having been managed. A delegation made and taken back, again. Repetition is the signature of a problem that sits in how you operate rather than in the circumstances, and it is precisely what coaching exists to address. The circumstances change; the result does not; the common factor is you.

2. You are stepping into a larger role

The move from vice president to the C-suite, or into a first chief executive role, changes the game in ways that are hard to see from inside. The behaviors that earned the promotion are frequently the ones the new role punishes. Operational excellence becomes micromanagement. Candor becomes a political liability. A coach in the first six months of a transition is one of the highest-value uses of the work.

3. Feedback surprised you

A 360 review, a board conversation, a resignation letter that said more than you expected. When the gap between how you experience yourself and how you land is large enough to surprise you, you have found the territory where coaching does its best work. I have written about what structured feedback reveals.

4. A key relationship has stopped working

The chair, a co-founder, the chief financial officer, a board member whose questions have become adversarial. Senior relationships rarely fail suddenly; they erode through a pattern of small exchanges that neither party has named. A confidential place to examine your half of the pattern is often what changes it. I have written about the board relationship and conflict in the top team in particular.

5. You have no one to think with

At a certain altitude, every conversation has consequences. You cannot think out loud with the board, the team, or often the people at home, because thinking out loud sounds like deciding. The isolation is a clinical risk as well as a strategic one, and a coach is sometimes the only person in a leader's life whose only interest is the leader.

6. You are avoiding something you know you need to do

The conversation with the underperforming executive. The decision about the co-founder. The restructuring everyone knows is coming. Avoidance at the top is expensive, and it is almost never about not knowing what to do. It is about something in you that makes the doing feel dangerous. That is coaching territory, and I have written about the conversations leaders avoid.

7. Your judgment or energy has changed

Decisions take longer. Your temper is shorter. You wake at four. The job feels heavier than it did a year ago without the job having changed. This one deserves a caveat: a change in functioning is sometimes a leadership pattern and sometimes burnout, anxiety, depression, or the long tail of sleep loss, and the two need different responses. It is still a reason to talk to someone. It is a reason to talk to someone who can tell the difference, which is what clinical training is for.

8. You have plateaued

The role is going well and has stopped being interesting. You are competent, respected, and bored, and you are not sure whether the next step is a bigger role, a different kind of role, or something outside the company altogether. The executive plateau is a legitimate coaching question, and it is better worked through deliberately than resolved by an impulsive exit.

9. The company is in a hard period and you are the one holding it

A layoff, a turnaround, a crisis that has run for months. Leaders in sustained strain make decisions under conditions that degrade judgment, and they rarely have anyone watching for that. A coach during a long hard period is less a luxury than a safety mechanism. I have written about leading a layoff and the toll it takes.

Three Times It Is the Wrong Instrument

When the problem is structural. A broken business model, an impossible role design, a co-founder arrangement that cannot work. No amount of personal change fixes a structural problem, and a coach who takes the engagement anyway is selling you something. I have written about when you need a consultant or a mentor instead.

When you have been sent and have no intention of changing. Coaching requires at least minimal willingness. A leader who arrives to satisfy a board and intends to wait it out will succeed in waiting it out, and the money is wasted.

When the decision has already been made. Some organizations arrange coaching for a leader they have already decided to remove, so that the process looks fair. This is not coaching, and an honest practitioner will decline it once they understand the situation.

The Earlier, the Better

If several of the nine signs are familiar, the useful next step is not to decide whether you need coaching but to find out. A free, confidential consultation exists for that purpose, and in my practice a third of them end with my saying that coaching is not what is needed. The other two-thirds usually end with someone wishing they had called a year earlier.

Common Questions

How do you know if you need an executive coach?

The most reliable sign is repetition: you keep producing a result you do not want despite understanding the problem. Other signals are a major transition into a larger role, a board or team relationship that has become unproductive, feedback that surprised you, and a change in your own judgment or energy that you cannot explain. If you have no one you can think out loud with without a political cost, that is a sign in itself.

When is executive coaching not the right choice?

When the problem is structural rather than personal, such as a broken business model or an impossible role design; when the leader has been sent against their will and has no intention of changing; and when the organization has already decided a leader's fate and coaching exists to document the process. Coaching is also the wrong first step when what is being described is a clinical condition, which needs evaluation before coaching.

Should a new CEO get an executive coach?

Often, yes. The first chief executive role is a known high-risk period: the exposure, isolation, and pressure change at once, and the habits that earned the role are frequently the ones it punishes. A confidential place to think during the first year is one of the highest-value uses of coaching, and many boards now arrange it as a matter of course.

About the author. Dr. Stephanie Collier is a board-certified psychiatrist and certified executive coach. She completed her psychiatry residency at Duke University and a consultation-liaison psychiatry fellowship at Brigham and Women's Hospital, holds a faculty appointment at Harvard Medical School, and serves as Director of Education for the Division of Geriatric Psychiatry at McLean Hospital. Read her full background.

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